After I click on a Citrix App, a file downloads, when I click that Windows is asking me what application to use?Ī. In the FireFox Menu, find the Plugins page and change the setting from 'Ask to Activate' or 'Always Activate' Q. I'm running OSX on a Mac with FireFox browser, and the application doesn't launch when I click on the icon, what should I do?Ī. Hold the 'Shift' key on the keyboard while right-clicking the taskbar icon, and select Maximize Q. Check your Windows taskbar (bottom bar) to see if your app appears. This isssue is specific to PCs (Windows OS). The application started and looked as if it launched (it appears on my taskbar), but it doesn't appear on any window/monitor, where did it go?Ī. If you have verified Receiver is installed, this link may help. If not, the installation files are available from here. After I click on a Citrix app, a '.ica' file downloads instead of launching the app, what should I do?Ī: Be sure to check that Citrix Receiver is already installed on the computer. IS&T does not use this implementation of Citrix authentication / connection management Q. Be sure to check the box that reads 'Do not show this window.' before clicking Close. I'm being asked to 'Add Account' after installing Citrix Receiver for first time use, what should I do?Ī: This box may appear, after a restart, or upon first launching Citrix Receiver. This icon allows the user access to Receiver (if you want to access directly to a Citrix store front rather than via a web browser), Preferences (controlling what Citrix can access locally when in a Citrix session, clear the Citrix Receiver cache), the option to check for updates and an option to Quit (close) Receiver.Troubleshooting Common Citrix Application Launch Issues Q. When Citrix Receiver has been installed on Mac OS X it places a Citrix Receiver icon in the system bar at the top of the screen: ica files) with Citrix Receiver.Īgain, only proceed with setting file associations, opening new applications or trusting a website to run a plug in if you are the owner/admin of the computer and trust the site!Ĭlicking “Open” and “Open Citrix Receiver Launcher” opened Citrix Receiver.Īpple Safari asked if I wanted to trust my organisation’s website to use the Citrix Receiver plug in. Google Chrome gave me a warning about opening Citrix Receiver for the first time and asking if I wanted to associate a file (Citrix Receiver uses. Now go back to your preferred web browser (again, I tested Apple Safari and Google Chrome) and navigate to your organisations Citrix portal web address. close) the disk image, right click it and choose Eject “Citrix Receiver”. if I need to uninstall or reinstall a particular version of an application). Personally I am a fan of keeping the original (source) installation files in case of issues later on (i.e. Once the installer has finished it will ask if you wish to keep the disk image and package or if you want to move it to the trash. The installer warns that you are running an installation package proceed only if you are the owner/admin of the device and want Citrix Receiver. The “Uninstall Citrix Receiver” application uninstalls (removes) Citrix Receiver. Double click it to begin the installation. The “Install Citrix Receiver” file does exactly as you would expect it installs Citrix. Once downloaded and opened the dmg file should put a disk icon on your Mac desktop. The current (as of May 9th 2018) download is Receiver version 12.9.1 and the download is dmg (disk mountable image) file that comes in at just under 50MB. I could not find Citrix Receiver on the Apple App Store on my Mac, so I had to install it via a download from Citrix.įirst load up your preferred web browser (I’ve tested with both Apple Safari and Google Chrome) and browse to Today I will be taking a quick look at installing Citrix Receiver on Mac OS X (10.13, aka High Sierra). Citrix Receiver allows for Citrix connections to be made from lots of different types of devices, including devices running Microsoft Windows OS, Android OS, Apple iOS and the various Linux OS families.
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